Nurse Talking to Patient

Certificate II in Medical Service First Response


Used as a great starting point to entering into the health industry, this Cert II qualification provides you with a great foundation into health, first aid, and responding to incidents.

This qualification takes you through a journey of human anatomy and how it is supposed to function, and then we focus on how to identify and manage first aid and medical emergencies. This may be a cut finger in the kitchen or could be a traffic accident where you are one of the first on the scene. 

Trained by a team of Registered Nurses, you can be assured that you are getting a front-row seat to first aid management.

Units Included


HLT21020 - Certificate II in Medical Service First Response


  • CHCDIV001 - Work with diverse people

  • HLTAID011 - Provide first aid

  • HLTINF001 - Comply with infection prevention and control policies and procedures

  • HLTWHS002 - Follow safe work practices for direct client care

  • HLTWHS006 - Manage personal stressors in the work environment: 



  • BSBMED301 - Interpret and apply medical terminology appropriately

  • HLTOUT010 - Communicate in complex situations to support health care

  • HLTAAP001 - Recognise healthy body systems

  • BSBWOR301 - Organise personal work priorities and development


This Cert II qualification is an ideal way to start your first aid and paramedic journey. Whilst this qualification does not provide a particular job outcome, it does provide you with the basic skills and knowledge to help you understand if a career in the health industry is something you would enjoy. You can also use this qualification as a stepping stone to continue your education in the health industry with our pre-nursing qualifications. 

Minimum Requirements & Application Details

Students are provided content, videos, podcasts, activities, excursions, incursions as well as case studies and scenarios in our online environment, followed by time in the classroom to put their knowledge and skills into practice. You must have your own device (tablet or laptop etc) to access your course.


If you are at school: 

It's preferable that students wishing to study with us need to have​ achieved a C grade minimum in English in year 10. Talk to us if you don't meet this requirement.​ To start the process, you will need to get in contact with your school's VET Coordinator to request their support for you to complete this qualification. You will need to complete the Expression of Interest Form and get their signature on it and then forward it to us for approval. ​​ We run our year 11 program on either a Thursday or Friday during school terms. If your school does not release students on these days - please get in contact to discuss your situation and hopefully we can help find a solution.

If you are not in school: 

Complete the application document that can be downloaded by clicking the blue button above. Send it to and we'll get in contact about how to get you started. 

Study Options & Costs

This course is available in the following options:

  • Face to face 1 day/week during school term ($1200). This option is only available to school-aged students. 

  • OR completely online ($1000). This option is available to anyone.